Service Agreement & Policies
Caribbean Waters Pool Service LLC
Our Commitment
Caribbean Waters Pool Service LLC delivers professional residential pool maintenance with consistency, reliability, and clear communication.
As a veteran-owned business, we operate with integrity, professionalism, and respect for your property. Our goal is simple: keep your pool clean, safe, and swim-ready year-round.
Scope of Service
Weekly service includes routine cleaning, water testing and balancing, debris removal, and visual equipment checks.
Services outside standard maintenance may incur additional charges, including but not limited to:
Algae treatments
Post-storm cleanup
Salt cell cleaning
Specialty chemical treatments
Equipment repairs or part replacements
*Customers will be notified prior to performing additional services.
Property Access
Customers must provide safe, unobstructed access to:
The pool area
All gates and entry points
Pool equipment and electrical panels
Pets must be secured on service days.
If access is not available, the visit may be skipped and billed as scheduled.
Weather & Storm Conditions
Service may be delayed or modified due to severe weather or unsafe working conditions.
Storm-related debris removal and recovery are not included in standard weekly service and may be billed separately.
Equipment & Utilities
Customers are responsible for maintaining:
Proper water level
Functional electrical service
Operational pool equipment
If equipment failure prevents proper service, the issue will be reported. Repairs are not included unless separately approved.
Billing & Payments
Service is billed monthly unless otherwise arranged.
Payment is due upon receipt. Late payments may result in temporary service suspension until the account is brought current.
Cancellations
Service may be discontinued at any time by either party.
Customers may notify us in person or by phone if they no longer wish to continue service. Any outstanding balance for completed services must be paid in full prior to cancellation.
Limitation of Responsibility
Caribbean Waters Pool Service LLC is not responsible for:
Pre-existing equipment failures
Structural pool damage
Surface staining caused by prior chemical conditions
Acts of nature or extreme weather events
Visible issues observed during service will be communicated promptly.
Full Service Agreement
A detailed Service Agreement outlining pricing, service specifics, and customer authorizations is provided through our customer management system and must be accepted prior to the start of recurring service.